Privacy Policy

1. Introduction

British Line Security Systems ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, store, and share information when you visit our website (britishlineqa.com), use our services, or interact with us in any capacity.

This policy is designed to comply with Qatar's Personal Data Privacy Protection Law (PDPPL – Law No. 13 of 2016) and, where applicable, the European Union General Data Protection Regulation (GDPR).

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please refrain from using our website or providing us with your personal data.

2. Data Controller

The data controller responsible for your personal data is:

British Line Security Systems
Najma, Doha, Qatar
P.O. Box 882 26
Email: info@britishlineqa.com
Phone: +974 3007 1230

3. Information We Collect

3.1 Information You Provide Directly

• Contact details: Name, email address, phone number, company name
• Enquiry information: Project details, service interests, and any information you provide in messages or consultation requests
• Employment applications: Resume, qualifications, and work history (if applying for a position)

3.2 Information Collected Automatically

• Device information: Browser type, operating system, device type, and screen resolution
• Usage data: Pages visited, time spent on pages, navigation paths, and referring URLs
• Network data: IP address, approximate geographic location, and internet service provider
• Cookies and similar technologies: See Section 6 (Cookies) below for details

3.3 CCTV and Surveillance Data

As a security systems provider, we may install and manage CCTV cameras and access control systems at client premises. Data collected through these systems is governed by separate agreements between British Line and the respective client. We do not access or process surveillance data unless required for system maintenance, troubleshooting, or as directed by the client.

4. How We Use Your Information

We process your personal data for the following purposes:

• Service delivery: To provide, install, maintain, and support security and ELV systems as requested
• Communication: To respond to your enquiries, send proposals, and provide project updates
• Contract management: To fulfil our contractual obligations, including scheduling, invoicing, and after-sales support
• Marketing: To send newsletters, service updates, and promotional materials (only with your explicit consent)
• Legal compliance: To comply with applicable laws, regulations, and MOI-SSD requirements
• Website improvement: To analyse website usage and improve our online services
• Security: To protect our website, systems, and business operations from unauthorised access

5. Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: Where you have given explicit consent (e.g., subscribing to newsletters)
• Contractual necessity: Where processing is necessary to fulfil a contract with you
• Legitimate interest: Where processing is necessary for our legitimate business interests (e.g., improving our services, preventing fraud)
• Legal obligation: Where we are required to process data by law (e.g., regulatory compliance)

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: Required for basic website functionality (e.g., navigation, session management). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve our site performance and content.
• Preference cookies: Remember your settings and preferences to provide a personalised experience.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect website functionality. For instructions on managing cookies, please refer to your browser's help documentation.

6.3 Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that place cookies on your device. These third parties have their own privacy policies governing how they use data. We encourage you to review their policies.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers: Trusted partners who assist in delivering our services (e.g., cloud hosting, email services, payment processors), bound by data processing agreements
• Technology partners: Manufacturers and suppliers (e.g., Hikvision, Dahua, ZKTeco) when required for system registration, warranty activation, or technical support
• Regulatory authorities: When required by law, regulation, or MOI-SSD compliance requirements
• Business transfers: In connection with any merger, acquisition, or sale of assets, with appropriate safeguards in place

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: Retained for up to 12 months after the last communication, unless a business relationship is established
• Contract data: Retained for the duration of the contract plus 5 years for legal and warranty purposes
• CCTV/surveillance data: Managed by our clients per their own retention policies; we do not centrally store surveillance footage
• Website analytics: Anonymised data retained for up to 26 months
• Marketing data: Retained until you withdraw consent

9. International Data Transfers

Your data is primarily stored and processed within Qatar. However, some of our technology partners and cloud service providers may store data in servers located outside Qatar. Where international transfers occur, we ensure appropriate safeguards are in place, including:

• Data processing agreements with all third-party processors
• Verification that overseas recipients comply with equivalent data protection standards
• Compliance with PDPPL requirements for cross-border data transfers

10. Your Rights

Under the Qatar PDPPL and, where applicable, the GDPR, you have the following rights regarding your personal data:

• Right to be informed: To know what data we collect and how we use it (this policy)
• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your data when it is no longer needed for its original purpose
• Right to withdraw consent: To withdraw your consent for data processing at any time (where processing is based on consent)
• Right to object: To object to processing based on legitimate interests
• Right to data portability: To receive your data in a structured, machine-readable format (GDPR)

To exercise any of these rights, please contact us at info@britishlineqa.com. We will respond to your request within 30 days.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls and authentication for systems containing personal data
• Regular security assessments and updates
• Staff training on data protection and privacy practices
• Incident response procedures aligned with PDPPL breach notification requirements (72-hour reporting window)

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete that information promptly.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner websites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

British Line Security Systems
Najma, Doha, Qatar
P.O. Box 882 26
Email: info@britishlineqa.com
Phone: +974 3007 1230
WhatsApp: +974 7707 4549

This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified legal professional to ensure full compliance with applicable data protection laws.